About Us

Sunrise

"There was never a night or a problem that could defeat sunrise or hope." – Bernard Williams
For us, Sunrise represents replacing the darkness of frustration and problems with the light of resolution and understanding. We hope to achieve this with each person we help.

Trusted Since 2015

Sunrise Remote was started be Ben Drolet and began as a physical repair shop in Salmon Arm, BC in 2015, under the name Shuswap Computer. Computer, tablet and smartphone repair, as well as business support were offered at that time. Over the course of three years the business grew to include 1300 home and business clients. Today we have moved to providing remote support, which has allowed us to help customers in a much broader area.

How it Works

Follow these simple steps to get remote help

Book an Appointment

Book an appointment using the booking form this website. This form allows you to select a date and time, and to provide us with your contact information, as well as a description of the help you would like to receive. Your information is always kept confidential.

Get Confirmation

You will receive a confirmation email once we have checked your booking request, and have made sure the time will works and the request can be done. If there is a problem we will let you know, otherwise the appointment will go ahead at the requested time.

Get Help

At the time of the appointment we will call you and connect to your screen. We can stay on the phone together or you can leave us on the screen, depending on what is needed. You can always monitor what we are doing.

Pay Invoice

We will email you an invoice based on the length of the remote session (based on actual time worked). You can pay this invoice securely online with a credit card or by e-transfer.

Meet Our Team

Ben Drolet
Owner

Ben graduated from SAIT in 2008 with a diploma in Network Engineering Technology, a program that included computer networking, servers, operating systems, wireless technology, security, desktop hardware, project management, and communication. Upon graduating he worked in the IT department of a large Alberta law firm. He went on to start his own IT company in BC and has since returned to Alberta.

FAQ

Frequently Asked Questions

How long do appointment usually last?

The length of the appointment depends on the issue you need help with. Most appointments are from 30-90 minutes in length.

Is it safe to allow someone onto my computer remotely?

It is safe if the person is known and trusted. There are many criminals on the internet who would like you to believe they want to help, but are really wanting to scam you. We have built our customer base over several years and many people have met us in person. We use secure remote software that does not stay running on your computer once the remote session has ended (unless unattended continued access is needed, for instance when ongoing server support is requested).

Is it better to take my computer in to a physical repair shop?

If the issue you need help with requires a physical repair, then you will need to bring it in to  a local shop. This might include a failing hard drive or other physical problems, or a hardware upgrade. Certain software related tasks, such as reinstalling an operating system, may also require the help of a local shop. There are many other types of issues that we can assist with remotely that do not require being physically at the computer. This can be more convenient and it might also save you some money. Also in the era of COVID-19 remote help is safer, as there is no contact and no need to leave your house or business.

What happens if you aren't able to resolve my issue within the allotted time?

We do have some flexibility to continue working beyond the end of the regular scheduled appointment time, as we allow buffer time between appointments.  If your needs will take longer than this though, we may require a second appointment. In this case we will let you know, and either leave the remote software connected or start a new session.

If my appointment goes overtime how will I be charged?

In some cases what causes an appointment to run overtime is related to automated software such and virus scanners that can take a while to complete. We pause the timer while this is going on if we are not doing anything else on your screen. So just because your appointment runs overtime does not necessarily mean that your bill will end up being much higher than expected. If things are running longer and this will result in a higher charge we will typically check with you if you want us to continue.

What payment methods do you accept?

We accept credit card payments and Interac e-Transfer. Credit card payments can be made online using a Pay Now button in the invoice, or by providing us with your credit card number over the phone (processed by Quickbooks).