About Us

Sunrise

"There was never a night or a problem that could defeat sunrise or hope." – Bernard Williams
For us, Sunrise represents replacing the darkness of frustration and problems with the light of resolution and understanding. We hope to achieve this with each person we help.

Trusted Since 2015

Sunrise Remote was started be Ben Drolet and began as a physical repair shop in Salmon Arm, BC in 2015, under the name Shuswap Computer. Computer, tablet and smartphone repair, as well as business support were offered at that time. Over the course of three years the business grew to include 1300 home and business clients. Today I provide remote support part-time in the evenings.

How it Works

Follow these simple steps to get remote help

Book an Appointment

Book an appointment using the booking form this website. This form allows you to select a date and time, and to provide me with your contact information, as well as a description of the help you would like to receive.

Get Help

At the time of the appointment I will call you to get connected to your screen and provide help. We can stay on the phone together during the whole session or you can leave me alone on the screen, depending on what is needed.

Pay Invoice

I will email you an invoice at the conclusion of the appointment. You can pay this invoice securely online with e-transfer or by credit card.

About Me

Ben Drolet
Owner

I graduated from SAIT in 2008 with a diploma in Network Engineering Technology, a program that included computer networking, servers, operating systems, wireless technology, security, desktop hardware, project management, and communication. Upon graduating I worked in the IT department of a large Alberta law firm for many years. I went on to start my own IT company in BC and have since returned to Alberta.

FAQ

Frequently Asked Questions

How long do appointment usually last?

The length of the appointment depends on the issue you need help with. Most appointments are from 30-90 minutes in length.

Is it safe to allow someone onto my computer remotely?

It is safe if the person is known and trusted. There are many criminals on the internet who would like you to believe they want to help, but are really wanting to scam you. We have built our customer base over several years and many people have met us in person. We use secure remote software that does not stay running on your computer once the remote session has ended (unless unattended continued access is needed, for instance when ongoing server support is requested).

Is it better to take my computer in to a physical repair shop?

If the issue you need help with requires a physical repair, then you will need to bring it in to  a local shop. This might include a failing hard drive or other physical problems, or a hardware upgrade. Certain software related tasks, such as reinstalling an operating system, may also require the help of a local shop. There are many other types of issues that we can assist with remotely that do not require being physically at the computer. This can be more convenient and it might also save you some money. Also in the era of COVID-19 remote help is safer, as there is no contact and no need to leave your house or business.

What happens if you aren't able to resolve my issue within the allotted time?

We do have some flexibility to continue working beyond the end of the regular scheduled appointment time, as we allow buffer time between appointments.  If your needs will take longer than this though, we may require a second appointment.

What payment methods do you accept?

We accept credit card payments and Interac e-Transfer. Credit card payments can be made online using a Pay Now button in the invoice, or by providing us with your credit card number over the phone (processed by Quickbooks).